Frequently Asked Questions
Find answers to your questions about our leather goods, shipping, and return policies.
What is the average shipping time for orders within the US?
All orders are shipped from our logistics center via express courier. Typically, delivery takes 3 to 5 business days from the date of dispatch.
Are customs duties and taxes included in the price?
Yes, for our US customers, all prices displayed are inclusive of customs duties. Sales tax will be calculated and added at checkout based on your state's regulations.
What is your return policy for Polène leather goods?
We accept returns within 15 days of delivery. Items must be in their original, unused condition with all protective packaging and tags intact to qualify for a refund.
Where are Polène bags manufactured?
Our collections are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its exceptional leather craftsmanship.
How should I care for my leather bag?
We recommend avoiding prolonged exposure to light, heat, and humidity. Use a soft cloth to clean the leather and store your bag in its original dust bag when not in use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.